FAQS
How do I place my order?
To place an order:
- Add items to your shopping cart.
- Choose to check out through our website or PayPal.
- For website checkout, click the “Checkout” button on the right side of the screen.
- For PayPal, click the PayPal button.
- Fill in your Customer Information, including:
- Email address
- Name
- Address
- If you have a discount code, enter it in the "Discount" field and click "Apply."
- Click “Continue to Shipping Method” and verify your delivery address.
- Proceed to enter your payment details and click “Complete Order.” You’ll receive an order summary and confirmation via email.
If you encounter any issues, contact our customer service at support@zaratreasures.com.
What if there are missing or incorrect items in my order?
For missing or incorrect items, please email us at support@zaratreasures.com with your order number and a photo as proof. We will reship the correct item at no extra cost, and you may keep the incorrect item as a gift.
How will I know if my order was successfully submitted?
You will receive an email confirmation with your Order Number and purchase details.
Can I change my order after placing it?
You can amend your order before 11:00 PM (PDT) on the same day it was placed. Contact us at support@zaratreasures.com to request changes.
How do I add items to my cart?
Navigate to the item page, select your preferences, and click the “Add to Cart” button. You can then adjust the quantity or continue shopping.
How do I view my shopping cart?
Click the Cart icon at the top of the page to view your items. You can update quantities or remove items from your cart.
How do I remove items from my cart?
Click the “Cart” icon, find the item you want to remove, and click the “Remove” link.
How do I change the quantity of an item in my cart?
Click the “Cart” icon, adjust the quantity in the “Quantity” field, and the total will update automatically.
What browsers are recommended for this site?
We recommend using Google Chrome, Safari, Firefox, or Internet Explorer for optimal performance.
What are your payment options?
We accept major credit cards (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay.
How do I use PayPal for payment?
Select PayPal at checkout, and you will be redirected to the PayPal website to complete your payment securely.
How do I use a discount code?
To apply a discount code:
- Select your items and click "Checkout."
- Fill in your information on the Customer Information page.
- Enter the discount code in the “Discount” field and click "Apply" to see if it’s valid.
What is your return & exchange policy?
Please refer to our Return Policy for details on returns. Our customer service is available 24/7 to assist you.
How do I return an item?
Contact us at support@zaratreasures.com for return instructions.
What is your cancellation policy?
You can cancel your order before 11:00 PM (PDT) on the same day. After that, cancellations cannot be processed. Email us at support@zaratreasures.com to request a cancellation.
Is ordering online secure?
Yes, we prioritize your security. Our store uses SSL (Secure Sockets Layer) protocol to encrypt all credit card and personal information.
Is it safe to use my credit card on your website?
Yes, we use a reliable credit card processor to ensure secure transactions, keeping all data encrypted.
Is my personal information kept private?
Absolutely. Your information is confidential and will not be shared, rented, or sold without your consent, except as required by law.